GSM outdoors Customer service sucks (stealth cam, walkers, ect)

[mowin]

GSM is the parent company for many outdoor products. Stealth Cam, walkers game ear, Muddy outdoors to name a few.

I've had the unfortunate pleasure finding out that once you purchase, they want nothing to do with you. 

My stealth cam hasn't worked properly in months.  Several calls in September, October, and November, all ended up being on hold for several hours, without getting through to anyone. Multiple emails asking for assistance, nothing..  

I get it there busiest time of the year.  But not even a acknowledgement that they received my emails.. 

So my wife orders directly from walkers a set of their shooting muffs for me as a Xmas gift.  Gets email that item shipped.  Gets email item was delivered and handed to customer... What.. she was working from home that day and no package was delivered.  Our security system proves no delivery for the time they claim or that entire day.  Call to GSM several times and nothing. Several emails.. crickets... 

She calls FedEx and they say they have a contract with the vendor for the shipping, so the vendor has to file a claim, we can't, because of that contract. 

Can't get ahold of GSM to see what they say, so they have our money, but we don't have the product we paid for.  If you call GSM to purchase a product, they are there to help you spend your money, but good luck if you need CS.  I even called pretending to purchase, but they just transferred me to CS and a hr later I hung up. 

Going through our bank now, but they said it's probably not going to get the results were hoping for.  

So, buyer beware.  I do not recommend any GSM product.  

[nywaw]

Wow, that's really bad.  Will definitely keep that in mind.  Customer service is paramount to the success of a company. Quick way to lose your customer base!

[phade]

Reach out to Natalia White on FB. She is a CS person for GSM and should be able to help.

[mowin]

1 minute ago, phade said:

Reach out to Natalia White on FB. She is a CS person for GSM and should be able to help.

Don't do FB.  And shouldn't have to jump threw hoops or go on SM to get help. Just answer the dam phone or follow up with emails.  

I do appreciate the tip though.  

[phade]

18 minutes ago, mowin said:

Don't do FB.  And shouldn't have to jump threw hoops or go on SM to get help. Just answer the dam phone or follow up with emails.  

I do appreciate the tip though.  

Best of luck. She fixed my issue in 5 minutes. Less time than writing the post…

[mowin]

Tell her to look at her emails. I could pm you my phone number and you could have her call me.  

[phade]

2 minutes ago, mowin said:

Tell her to look at her emails. I could pm you my phone number and you could have her call me.  

If you want to fight/die on that hill, go for it. I’m not discounting anything you’ve said. I prefer to work to a solution when I need one even if it’s not the way I want it to be, and then do the post mortem. At least I have a solution and don’t need to keep hammering the same nail I’ve already hit.

Good luck!

[mowin]

46 minutes ago, phade said:

If you want to fight/die on that hill, go for it. I’m not discounting anything you’ve said. I prefer to work to a solution when I need one even if it’s not the way I want it to be, and then do the post mortem. At least I have a solution and don’t need to keep hammering the same nail I’ve already hit.

Good luck!

 Holy shit.  I've called and emailed multiple times, over several months.  If you go on their web site, calling and emailing is the information THEY give for CS.  

You seriously can't be justifying this BS.  Open a FB account.  Unreal... Thanks but no thanks.  

Bottom line They have zero CS.  Admit it and you'll feel better.  

 

Edited January 3 by mowin

[Bucksnbows]

42 minutes ago, mowin said:

 Holy shit.  I've called and emailed multiple times, over several months.  If you go on their web site, calling and emailing is the information THEY give for CS.  

You seriously can't be justifying this BS.  Open a FB account.  Unreal... Thanks but no thanks.  

Bottom line They have zero CS.  Admit it and you'll feel better.  

 

I also had a horrific time with Stealth Cam and their customer service. Too long to go into now, but I finally gave up and will NEVER buy from them again. Any brands they sell. Ever. 
 

Let me say that I have been in sales for decades, often with teams of CS people working under me. Customer service has become a lost art in the US. And that’s a crime. 

[mowin]

Just now, Bucksnbows said:

I also had a horrific time with Stealth Cam and their customer service. Too long to go into now, but I finally gave up and will NEVER buy from them again. Any brands they sell. Ever. 
 

Let me say that I have been in sales for decades, often with teams of CS people working under me. Customer service has become a lost art in the US. And that’s a crime. 

Same here.  It's not too much to ask for CS to respond in a timely manner.  But like you said, CS has been lost in this country.   

I'm thinking phade really can't say anything bad about them because he's selling that garbage.  To put the blame on me because I don't do FB is just crazy.  

I called tactacam this fall, and in 15min had a solution.  It's not rocket science. 

[phade]

2 hours ago, mowin said:

 Holy shit.  I've called and emailed multiple times, over several months.  If you go on their web site, calling and emailing is the information THEY give for CS.  

You seriously can't be justifying this BS.  Open a FB account.  Unreal... Thanks but no thanks.  

Bottom line They have zero CS.  Admit it and you'll feel better.  

 

Re-read what I wrote. I shared what I did - there is no need for me to “justify” anything. Take it or leave it. I also stated I didn’t discount anything you’ve said. No need for you to get emotional, especially as as a moderator. If you don’t want to hear creative solutions you can do so without swearing and what not. 

[phade]

1 hour ago, mowin said:

Same here.  It's not too much to ask for CS to respond in a timely manner.  But like you said, CS has been lost in this country.   

I'm thinking phade really can't say anything bad about them because he's selling that garbage.  To put the blame on me because I don't do FB is just crazy.  

I called tactacam this fall, and in 15min had a solution.  It's not rocket science. 

I sell all brands of cams and I am speaking of personal experience as to how you could get a solution. Your responses here are equally garbage and accusatory. Where did I blame you for anything? As a mod, you should be ashamed and offer an apology.

Edited January 3 by phade

[mowin]

8 minutes ago, phade said:

I sell all brands of cams and I am speaking of personal experience as to how you could get a solution. Your responses here are equally garbage and accusatory. Where did I blame you for anything? As a mod, you should be ashamed and offer an apology.

Don't hold your breath. 

[phade]

7 minutes ago, mowin said:

Don't hold your breath. 

Have a good day.

[Bucksnbows]

43 minutes ago, phade said:

I sell all brands of cams and I am speaking of personal experience as to how you could get a solution. Your responses here are equally garbage and accusatory. Where did I blame you for anything? As a mod, you should be ashamed and offer an apology.

I realize you were trying to be helpful, but I think we can all agree that sending detailed emails when that is what is requested by the seller should suffice to having your issue resolved. Having to chase a boss from that seller on a social media site is not customer service. I am a bit jaded with this particular company as well since 1) I had a similar horrible experience with Stealth Cam and 2) the NJ site is awash with complaints about same.