Reporting tag issue

[Swamp_bucks]

My nephew that took his buck last weekend during the youth hunt can’t call in or use the app to register his deer. He’s been trying all week. 
 

The app shows he has no tags available and same with online/phone.  He was looking through the app in the profile section and it doesn’t have his ID it has someone else’s.  
 

anyone have issues especially with youth hunters? I’m wondering if either some how his dads is in the system as his or someone else in his families  or maybe someone knows how to fix the ID portion of it?

[mowin]

36 minutes ago, Swamp_bucks said:

My nephew that took his buck last weekend during the youth hunt can’t call in or use the app to register his deer. He’s been trying all week. 
 

The app shows he has no tags available and same with online/phone.  He was looking through the app in the profile section and it doesn’t have his ID it has someone else’s.  
 

anyone have issues especially with youth hunters? I’m wondering if either some how his dads is in the system as his or someone else in his families  or maybe someone knows how to fix the ID portion of it?

I've heard of this issue before with youth hunter.  But haven't experienced it myself. 

[cervidchasers]

Instead of the app, try and use the online account

[Swamp_bucks]

Just now, cervidchasers said:

Instead of the app, try and use the online account

He tried calling, online and the app. All 3 are saying he doesn’t have tags when he definitely does.

Told him they might need to call the hotline Monday if they can’t get it figured out.

[Wolc123]

If he really wants to straighten it out, He will probably need to go to a regional DEC office.  Computer glitches can’t be patched over the phone or with another computer because they lack brains.  

[Fab]

I had an issue a few years back 

 

took a live person to fix it.   Funny.  Dec referred me back to the company saying they couldn’t make the corrections on their end 

 

call Monday am 

[Trial153]

Call Kolnorny , they will have you up and running easy. 

Most likely he imputed the incorrect BD or SS number so it can’t connect during the retrieval process 

Edited October 21 by Trial153

[crappyice]

I had an issue with my boys when trying to get them in DECALS. They have lifetime licenses since they were 5 but never had them in decal so when we registered them, the system was recording them as "new users" and never gave us a way to register them via their hunter number. Called a  number from their license I think (or may have been a decals number) and they cleaned it up